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Handling Customer Complaints

Learn how to turn a complaining customer into a loyal customer.

In this course you will learn:

  • How handling customer complaints effectively will benefit you.
  • Five steps to effectively handle a customer complaint.
  • Practice handling a customer complaint using a video scenario.

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Policies for Signing

Learn how to recognize behaviours that are considered harassment or violent and know what to do if you are in those situations in the workplace.
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Winning Customer Service for Persons with Disabilities

Provide excellent customer service to everyone! Learn how to engage and communicate with customers who have a disability, use assistive devices, use a service animal or have a support person.
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Workplace Harassment and Violence

Learn how to recognize behaviours that are considered harassment or violent and know what to do if you are in those situations in the workplace.
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Workplace Hazardous Materials Information System (WHMIS)

Learn how to read labels and Safety Data Sheets to keep you and your coworkers safe when using hazardous materials at work.
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Workplace Health and Safety: Supervisor

Keep you and your coworkers safe in the workplace by learning how to recognize and protect yourself from common workplace hazards.
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Workplace Health and Safety: Worker

Keep you and your coworkers safe in the workplace by learning how to recognize and protect yourself from common workplace hazards.

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