Winning Customer Service

Be known for your excellent customer service skills by learning how to listen actively, communicate using verbal and non-verbal skills and how to manage and exceed your customers’ expectations.

In this course you will learn:

  • How providing exceptional customer service will benefit you.
  • Different ways to communicate with customers, including sample phrases you can try at work.
  • How to present yourself professionally using body language, facial expressions and attitude.
  • How to listen actively.
  • How to manage and then exceed your customers’ expectations.

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Not Enrolled

Price

Available with Standard & Premium Access

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Learn how to recognize behaviours that are considered harassment or violent and know what to do if you are in those situations in the workplace.
Provide excellent customer service to everyone! Learn how to engage and communicate with customers who have a disability, use assistive devices, use a service animal or have a support person.
Learn how to recognize behaviours that are considered harassment or violent and know what to do if you are in those situations in the workplace.
Learn how to read labels and Safety Data Sheets to keep you and your coworkers safe when using hazardous materials at work.
Keep you and your coworkers safe in the workplace by learning how to recognize and protect yourself from common workplace hazards.
Keep you and your coworkers safe in the workplace by learning how to recognize and protect yourself from common workplace hazards.

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